The Northeast Massachusetts Law Enforcement Council (NEMLEC) is an interagency, cooperative organization that brings together police chiefs and sheriff’s departments from cities and towns across northeastern Massachusetts. Its mission is to enhance public safety by coordinating regional responses to emergencies and large‐scale events, sharing tactical and intelligence resources, and providing specialized units like SWAT, K-9, and Community Services. As a consortium, NEMLEC promotes efficiency in handling major incidents—such as search and rescue, dignitary protection, and crowd management—while ensuring flexible collaboration across municipal borders. The result is improved situational awareness and timely, unified responses to evolving public-safety challenges.
When we took on the project of rebuilding NEMLEC’s website, our goals were to reflect the professionalism of their organization and streamline access to critical resources—both for law-enforcement personnel and the public. We started by conducting stakeholder interviews to define user personas and priority needs, such as quick access to press releases, training schedules, and ways to request assistance. Our design process introduced a clean, intuitive layout, featuring a mobile-first interface and a robust resource library. Under the hood, we implemented a content-management system that supports multi-agency updates, event calendars, and secure document sharing. The new site launched with enhanced user experience, dynamic search features, and full accessibility compliance, helping NEMLEC communicate more effectively and operate more cohesively than ever before.